CBD Hemp Oil – Frequently Asked Questions
How long does it take to receive my purchased item(s)?
At GenXFS, we take pride in our shipping speed! You can expect a delivery time of 2-3 business days after purchase. Please note that processing your order may take up to 1 business day. Tracking information from the carrier might not be available immediately.
Does GenXFS ship to all 50 states?
Yes. We ship our proprietary organic hemp oil extracts to all 50 states. The United States Farm Bill of 2014 classified industrial hemp as containing less than 0.3% THC. Because GenXFS products contain less than 0.3% THC, we are allowed by U.S. Federal law to ship to your doorstep.
Can I return a product?
Yes! Under certain conditions, we will accept returns. For more information, please see our Shipping & Returns page.
Under the (About Us Tab)
What is CBD?
Cannabidiol (CBD) is a naturally-occurring constituent of industrial hemp (Cannabis Sativa) plants. It is the most abundant non-psychoactive cannabinoid found in cannabis. Most people have heard of a cannabinoid called THC, which is the ingredient in marijuana that gets users high. Unlike THC, CBD (cannabidiol) is a non-psychoactive cannabinoid and does not cause a high.
What’s the difference between CBD from hemp and CBD from marijuana?
The difference is that hemp plants contain no more than 0.3 percent (by dry weight) of THC (tetrahydrocannabinol), the psychoactive substance found in marijuana.
By comparison, marijuana typically contains 5 to 20 percent THC. … In other words, Cannabis plants with 0.3 percent or less of THC are considered hemp.
How do I consume CBD?
The CBD oil we offer has a couple of different applications. You can hold a sublingual dose under the tongue for 30-60 seconds (recommended for fastest absorption), apply the oil topically to your skin (can be applied directly to a problem area or mixed with your favorite moisturizer), or blend the oil in a health-conscious smoothie. We will include further dosing instructions with the product.
Will CBD help my condition?
Due to federal regulations, we cannot make claims about whether or not natural CBD hemp oil can help with specific ailments. We do, however, urge everyone to research the widely available information online. You can easily find many resources about CBD hemp oil and its possible benefits. We recommend https://echoconnection.org/education/#Cannabinoid
How do you know how much CBD is in your products?
Our CBD oil is lab-tested as soon as it is extracted and then again by a third-party lab to ensure an accurate amount of CBD. We also test for over 200 pesticides, herbicides, mold, fungi, heavy metals, and mycotoxins. We use cutting-edge testing and world-class equipment to ensure that our products are safe and healthy. Please contact us for the current lab test results.
Is your CBD a whole plant extract, synthetic, or an isolate?
We would never sacrifice quality by providing a synthetic CBD or CBD isolate blend. We use a whole plant extract that is rich in cannabinoids, terpenes, and other beneficial oils. The Hadassah Medical School at the Hebrew University of Jerusalem sought to compare the effectiveness of a completely purified CBD extract versus a full-spectrum extract of cannabis flowers containing large quantities of CBD. The study concluded that the whole plant extract, which included a large percentage of CBD but also contained traces of the other cannabinoids, proved far more effective than CBD-only solutions in alleviating inflammation and pain sensation.
What other cannabinoids are in your CBD oil?
Our full-spectrum CBD oil contains high concentrations of CBD and also other beneficial cannabinoids such as CBC, CBG, CBDA, and CBDV. These beneficial cannabinoids are not psychoactive and are being studied scientifically for a wide variety of health benefits. Cannabinoids work synergistically together with what is known as the entourage effect.
When does the product expire?
Without refrigeration, the product will last for 12 months. Cooling is entirely optional but will extend the shelf life of the product to 18 months.
What other ingredients are in your CBD oil?
GenXFS extracts contain 100% organic cold-pressed hemp oil, Fractionated Coconut Oil, and our proprietary blend full spectrum CBD concentrate. Our flavored offerings have only the best quality essential oils.
Where do you source your hemp?
Our CBD oil is extracted from organic hemp plants cultivated on licensed farms in Kentucky, USA – coupled with our proprietary, certified, internationally pedigreed seed, yields a FARM FRESH, consistent, quality product, grown and processed with love by 7th generation Kentucky hemp farmers.
All GenXFS products are Kentucky proud, all-natural, pesticide-free, and non-GMO; grown with sustainable agricultural practices and processed in our FDA registered food processing facility.
Why is GenXFS not USDA certified?
The USDA has made the statement that they will not certify any hemp products grown in the United States at this time. We partnered with an industry-leading third-party lab to ensure that our CBD oil is 100% organic. Please contact us for the current lab test results.
How do you extract the CBD and other cannabinoids from the raw plant material?
We use green extraction methods that utilize CO2, which leaves behind no toxins, heavy metals, or chemicals to degrade the product in any way. CO2 is safe to use in food products and commonly found in carbonated beverages, and our bodies even produce CO2 when we breathe!
What type of CO2 extraction do you use?
We use a combination of both Subcritical and Supercritical extractions. This process allows us to perform a “fractional extraction” by first extracting at lower pressures to remove the lighter, temperature-sensitive volatile oils, and then subsequently extracting the same material at a higher pressure to remove the remaining oils. This approach is the best because it allows us to obtain a complete range of cannabinoids, terpenes, essential oils, and other beneficial phytochemicals that yield a more potent blend.